1. The service
Twains provides an encrypted server reserved for you, document processing, mailbox sync, reminders, optional WhatsApp messaging and the connection of that server to your own Claude account. It is provided by the sole proprietorship of Talat KOÇ.
2. Your Claude account
Your assistant runs on your Claude account. Its use, limits and price are governed by your agreement with Anthropic, and you are responsible for following Anthropic's usage policies. Twains is not affiliated with Anthropic.
3. AI output
Answers, summaries and drafts are generated by AI and can contain mistakes. For legal, medical, financial or other professional decisions you are responsible for checking the sources and making the final call. The assistant sends an email only after you approve that specific email yourself.
4. Your content
You own the content you upload and connect, and you confirm that you have the permissions required to process it, for example for data about your patients, clients or customers. You may not upload unlawful content.
5. Subscription, payment and cancellation
The subscription renews monthly until cancelled. Paddle is the merchant of record. You can cancel at any time and keep access until the end of the paid period. After that your server is stopped and your data is permanently deleted 30 days later.
6. Resource limits
Each subscription includes 50 GB of storage. Compute, synced mail volume, messages and upload frequency are kept within reasonable limits to keep the platform stable.
7. Availability and liability
We take reasonable care to keep the service available and secure; short interruptions may occur for maintenance or failures. To the extent permitted by law, our liability is limited to the fees you paid in the last 12 months.
8. Changes and contact
We will notify you by email of material changes. Questions: support@twains.ai.